Building Comprehensive Analytics Ecosystem for EdTech Platform

Complete transformation of data infrastructure and analytics capabilities for a rapidly growing EdTech company. The solution delivered an end-to-end analytics ecosystem that enabled data-driven decision making across all business functions, optimized educational content, and significantly improved student outcomes through advanced analytics and machine learning.

3D Render
3D Render
3D Render

Headquarters

Headquarters

Ottawa, Ontario, Canada

Founded

Founded

2006

Industry

Industry

E-commerce

Revenue

Revenue

$1.578 billion (2019)

Company size

Company size

5,000+

Challenge

The client was experiencing explosive growth with students but lacked a unified analytics infrastructure, resulting in:

  • Fragmented data across multiple systems and platforms

  • Inconsistent reporting and metrics definitions

  • Limited visibility into student learning patterns

  • Inability to measure content effectiveness

  • Manual, time-consuming reporting processes

  • No capability for predictive analytics or personalization

Our task was to design and implement a complete analytics ecosystem that would unify data sources, provide actionable insights, and enable data-driven decision making across the organization.

Results

The app launch was a resounding success, with over 10,000 downloads in the first month and an average user rating of 4.8 stars. Users reported a 60% increase in adherence to their health goals, thanks to the app's intuitive design and helpful features. The app also received positive reviews for its user-friendly interface and comprehensive tracking capabilities.

42%

Increase in course completion rates

28%

Reduction in customer acquisition costs

11%

Growth in student lifetime value

Process

Infrastructure Assessment & Design: Our approach began with a comprehensive audit of the client's existing data landscape. We meticulously mapped all data sources across their learning management system, marketing platforms, payment processors, and content repositories. This assessment revealed significant fragmentation and inconsistencies in data collection.
Working closely with stakeholders from each department, we defined standardized business metrics and KPIs that aligned with organizational objectives. Based on these findings, we designed a scalable data architecture that could accommodate their rapid growth trajectory while establishing robust data governance principles to ensure data quality and compliance with educational privacy standards.


Data Warehouse Implementation: The foundation of our solution was a modern, cloud-based data warehouse implementation. We developed a flexible architecture using Snowflake as the core platform, complemented by S3 for cost-effective storage of historical and raw data. Our team built automated ETL pipelines to consolidate data from over 15 distinct sources, ensuring consistent, reliable data flow with minimal manual intervention. We implemented sophisticated data models optimized specifically for educational analytics, enabling efficient analysis of complex learning patterns and student journeys. Real-time data processing capabilities were established for critical metrics, allowing immediate insights into student engagement and platform performance.


Analytics & Reporting Layer: With the data infrastructure in place, we developed a comprehensive analytics layer tailored to each department's specific needs. For executives, we created high-level dashboards showing key business metrics and growth indicators. The product team received detailed usage analytics and feature performance metrics. Marketing gained comprehensive campaign performance and attribution reporting. The education team accessed detailed content effectiveness and learning outcome analytics.
We implemented Looker as the primary visualization platform, creating a library of reusable components and establishing clear data visualization standards to ensure consistency across the organization. Self-service analytics capabilities empowered non-technical users to explore data independently.


Advanced Analytics Implementation: The most sophisticated aspect of our solution involved implementing advanced analytics capabilities. We developed a proprietary student engagement scoring model that combined multiple behavioral signals to predict at-risk students before they abandoned courses. We implemented machine learning models for churn prediction, allowing proactive intervention for students showing disengagement patterns. The centerpiece was a recommendation engine that analyzed individual learning patterns, content interactions, and outcomes to deliver personalized learning paths, significantly improving completion rates and knowledge retention.


Organization Integration: Technical implementation was only half the solution. We dedicated substantial effort to ensuring organizational adoption and capability building. Our team conducted department-specific training sessions, focusing on the specific analytics tools and insights relevant to each function. We created comprehensive documentation and a searchable knowledge base covering data definitions, dashboard usage, and analytical methodologies. To ensure long-term governance, we helped establish cross-functional data committees with clear roles and responsibilities. We developed analytics playbooks for common scenarios, enabling teams to consistently apply data-driven approaches to recurring decisions. Finally, we implemented continuous improvement processes, including regular reviews of analytics usage and value delivery

Stack

Conclusion

This project demonstrates how a comprehensive analytics ecosystem can transform an EdTech organization from data-challenged to data-driven. By implementing an end-to-end solution spanning infrastructure, reporting, and advanced analytics, we enabled the client to make informed decisions, optimize educational content, and deliver personalized learning experiences.

The success of this implementation has led to ongoing collaboration, focusing on:

  • Advanced AI-driven content recommendations

  • Predictive learning outcome models

  • Real-time intervention systems

  • Expanded personalization capabilities

  • Learning effectiveness optimization

This case exemplifies how end-to-end analytics solutions can significantly improve both educational outcomes and business performance through systematic data integration, analysis, and application.

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